FAQs


Can I make a return or exchange?

Please refer to our “Return Policy page.

How do I view my order status?

You can view your order here.

Can I cancel an order?

As we will start processing your order the minute you press the button, we will not be able to accept order cancellation. However, should you have a concern or question, please write to us at the "Contact Us" page. 

I just placed an order.  When can I expect it to be delivered?

Please refer to our Shipping Policy” page.

Is my credit information stored safely?

We do not have access to view nor store any of your credit and payment information. Information is processed and stored in the vault of our encrypted 3rd party payment gateway provider, Braintree, which is a subsidiary of Paypal.

How is the information I provide used?

Please refer to our Privacy Policysection.

What is elastane/spandex and why do you use it?

Spandex (or elastane) is made up of at least 85 percent polyurethane polymer.  To make our cotton undergarments functional (ie to give them the ability to expand when we stretch and to shrink back when the pressure is off), it is necessary that we weave our organic cotton yarns with a small percentage of spandex.   Though not as common as latex induced allergies, there are reported cases of people having an allergic reaction from prolonged skin exposure to spandex.  Unless specified, we typically mix our organic cotton yarn with no more than 5% of spandex.  We believe this will substantially lower the risk of triggering a skin reaction towards our products.

Why do our products appear to wrinkle after machine wash?

To achieve a non-wrinkle effect, many fabrics today are treated with a wrinkle-resistant substance called formaldehyde, which is a known skin irritant.  As our objective is to remove as much of the harmful substances from our undergarments as possible, it is expected that our undergarments may wrinkle coming out from the washer or dryer.  However, the wrinkles will disappear once you put the undergarment on.  If the wrinkles bother you, we recommend you consider hand wash and/or air dry, which is also good for the environment.

Understand you are shipping the products out from Asia, will I be hit by import duties and taxes?

Many countries provide a relief on import duties and/or taxes when shipment value is below a threshold amount, please refer to our "Shipping Policy" page for details.


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